Privacy Policy

Our Commitment to Your Privacy

ClearDrop Alameda Pool Service respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By using our services or website, you agree to the practices described here.

Information We Collect

We collect information that helps us provide and improve our services. This includes:

Contact Information: Your name, address, phone number, and email address when you request a quote, schedule service, or contact us.

Service Information: Details about your pool, service history, equipment, and any special instructions or preferences you provide.

Payment Information: Billing details and payment card information necessary to process transactions. We use secure third-party payment processors and do not store full credit card numbers on our systems.

Website Usage: When you visit our website, we may collect technical information such as your IP address, browser type, and pages viewed. This helps us improve website performance and user experience.

How We Use Your Information

We use your information only for legitimate business purposes, including:

Service Delivery: To schedule appointments, perform pool cleaning and maintenance, communicate about your service, and send invoices and receipts.

Customer Support: To respond to your questions, address concerns, and provide technical assistance.

Business Operations: To manage our business, maintain records, improve our services, and comply with legal requirements.

Marketing: With your permission, we may send you information about our services, special offers, or helpful pool care tips. You can unsubscribe from marketing emails at any time.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in these limited circumstances: with service providers who help us operate our business (such as payment processors or scheduling software), with your consent, or when required by law or to protect our legal rights.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage systems, encrypted data transmission, and limited access to personal information by our staff. However, no system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the right to access, correct, or delete your personal information. You may also request that we stop using your information for marketing purposes. To exercise these rights or if you have privacy concerns, please contact us at support@alamedapoolservice.com or call (341) 201-0304.

Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may limit some website features.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect information from minors. If we learn that we have collected information from a child without parental consent, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with a new "Last Updated" date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at support@alamedapoolservice.com or call (341) 201-0304. You can also write to us at ClearDrop Alameda Pool Service, 1829 Clement Ave Suite 203, Alameda, CA 94501.